1.02-500x1200-NextwaveConsultingLtd-AG-275325 1.02-500x1200-NextwaveConsultingLtd-AG-275325-1
1.02-500x1200-NextwaveConsultingLtd-AG-275325-1
  • What We Do
    • Our Services
      • Digital & Automation
      • Data
      • AI
      • Regulation & Compliance
      • Strategy
      • Sustainable Finance
      • Testing
      • Transformation
    • Our Solutions
  • Where We Work
    • Asset & Wealth Management
    • Banks
    • Financial Markets
    • Fintechs
    • Growth Companies
    • Insurers
  • Technologies
    • Alteryx
    • Appian
    • Quantexa
    • ServiceNow
  • Insights
    • Case Studies
    • London Fintech Podcast
    • Perspectives
    • Resource Hub
  • Benchmarking
    • Digital Acceleration Scorecard
    • Sustainable Finance Scorecard
    • Regulatory Horizon Scanner Scorecard
    • Client Success Scorecard
  • Who We Are
    • About us
    • Our Technology Partners
    • Social Enterprise
    • Your Career
  • Locations
    • London
    • Amsterdam
    • Milan
    • New York
    • India
  • What We Do
    • Our Services
      • Digital & Automation
      • Data
      • AI
      • Regulation & Compliance
      • Strategy
      • Sustainable Finance
      • Testing
      • Transformation
    • Our Solutions
  • Where We Work
    • Where We Work
    • Asset & Wealth Management
    • Banks
    • Financial Markets
    • Fintechs
    • Growth Companies
    • Insurers
  • Technologies
    • Technologies
    • Alteryx
    • Appian
    • Quantexa
    • ServiceNow
  • Insights
    • Case Studies
    • London Fintech Podcast
    • Perspectives
    • Resource Hub
  • Benchmarking
    • Digital Acceleration Scorecard
    • Sustainable Finance Scorecard
    • Regulatory Horizon Scanner Scorecard
    • Client Success Scorecard
  • Who We Are
    • About us
    • Our Technology Partners
    • Social Enterprise
    • Your Career
  • Locations
    • London
    • Amsterdam
    • Milan
    • New York
    • India
Contact

All articles from Phil Kent

Digital & Automation
• Mar 16, 2022 4:19:00 PM

Automating first line support using natural language processing

Read article
Phil Kent
Phil Kent

Phil has 20 years+ of Financial Services experience, delivering business transformation and process excellence across leading European banks including HSBC, Credit Suisse and Santander. Phil most recently led the transformation portfolio for the global business CFO’s at HSBC including Product Control. Prior to this, at Credit Suisse Phil held leadership roles including Derivatives IT, Trade Management IT and European CIO for the Investment Bank. Phil has spent his career hands-on across the front and back office with roles covering Eommerce, Trading Risk & Pricing, Credit & Market Risk, Finance, Product Control, Reference Data and High-Performance Compute. At NextWave, Phil leads the Digital & Automation practice, managing a large team of consultants across their work with clients, primarily using Appian and Alteryx to automate manual processes.

Follow me on LinkedIn

Topics

  • Digital & Automation
White

The digital acceleration consultancy

  • UK & US
  • NL
  • What we do
    • Our Services
    • Our Solutions
  • Where we work
    • Asset & Wealth Management
    • Banks
    • Financial Markets
    • Fintechs
    • Growth Companies
    • Insurers
  • Insights
    • Case Studies
    • London Fintech Podcast
    • Perspectives
    • Resource Hub
  • Technologies
    • Alteryx
    • Appian
    • Quantexa
    • ServiceNow
  • Benchmarking
    • Digital Acceleration Scorecard
    • Sustainable Finance Scorecard
    • Regulatory Horizon Scanner Scorecard
    • Client Success Scorecard
  • Who we are
    • About us
    • London
    • Amsterdam
    • Milan
    • Americas
    • India
    • Our Technology Partners
    • Social Enterprise
    • Your Career

©2025 Nextwave Limited. All rights reserved. Cookies & Privacy Policy.  All UK policies.