Case Study

Operating model for a UK listed Commercial Road Transport (CRT) Group

Strategy | Growth Companies | London

The Background

  • A commercial road transport Group based in Eastern Europe has recently listed on the London Stock Exchange.

  • The Group Strategy is to pivot from a traditional energy supplier and provider of toll and payment solutions to a Digital platform for the CRT industry.

  • NextWave was engaged by the Group COO to assist him to develop and implement the target operating model for the Group.

The Challenge

  • The Group is founder led and its business units have historically operated with a high level of independence

  • The transition to a public company requires a more formalised governance structure and other improvements to the operating model to enable the organisation to scale effectively

  • The creation of a digital platform business requires a more integrated organisation structure, cultural changes and new capabilities and skills.

The Approach

  • Frequent meetings with the COO, CSO and Business Unit leads to discuss different aspects of the strategy and the operating model

  • Workshops with senior leadership teams to clarify areas of the strategy and develop Product roadmaps

  • Use of the Strategic framework and templates to design elements of the new Operating model and prioritise investments



The Impact

  • New governance structures and RASCI designed and implemented

  • Investments in Products and Technology assessed and prioritised

  • Strategic framework agreed and operating model deliverables produced (e.g. Maturity assessments, Organisational models)

  • Plan developed for the overall transformation programme

  • Engagement extended from an initial period of a few weeks to 10 months


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