Case Study

Digital transformation for a fast-growing fintech

Digital & Automation | Fintech | Amsterdam & London

The Background

  • A fast-growing fintech, was facing unprecedented growth – the fintech’s systems were spreadsheet based and this was resulting in a lot of manual activities

  • The business was struggling to keep up with the ever-increasing client demands and rapid business growth – they identified an urgent need to improve onboarding, fraud and risk processes

  • Appian was selected as the low-code platform of choice

  • NextWave was selected in a competitive bid to deliver an Appian team to assist in the rapid delivery of a series of low-code solutions and provided expertise from both our Dutch and UK offices

The Challenge

  • ​The fintech had no prior experience of Appian and had no in-house expertise or capability

  • Business requirements were not fully formed and needed to be stabilised in a series of workshops

  • There was a degree of urgency to implement the solutions in order to support the continued growth of the business

The Approach

  • Provision of a team to mobilise the project at pace

  • A series of workshops were held to define the business requirements

  • Rapid agile delivery of three core use cases over a number of time-boxed sprints



The Impact

  • Within a 5-month period, comprehensive use cases were defined, designed, tested and implemented to support the fintech in the areas of credit risk, fraud and client on-boarding

  • Business users were trained and a supporting set of operating procedures were implemented

  • In parallel, NextWave supported the hiring of an internal team to ensure that the fintech had an internal Appian capability


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