Accelerator: Alteryx Agentic AI FNOL Automation
Agentic automation
Business Challenge
Handling and responding to First Notification of Loss (FNOL) notifications is a slow, manually intensive and costly front line customer service & risk management activity for Insurance companies.
Rapid and accurate review, fraud scoring & customer response following receipt of inbound FNOL information (in a variety of formats), is essential to delight customers and to manage the firm’s risk.
The Approach
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End-end first notifications automation via two specialised AI agents (Claims validation, Claims case management) who handle claims and generate customer responses
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Integrated Alteryx workflows with inbuilt FNOL business logic for consistent and accurate Email processing and Fraud scoring.
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Data foundations for policy and customer lookups based on Google BigQuer
The Impact
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Automated Agentic FNOL review & claims handling which can review inbound notification emails, compare to customer and policy data, analyse fraud risk and then write back to the customer for more information (if required), in real-time, whilst raising a claims case in the firm’s CMS system
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Auditable and controlled data and fraud models via defined Alteryx data flows integrated with the Google data platform
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Open and extensible Agentic AI system which is integrated across email systems, data stores and CMS systems
Related Case Studies
Before and after automating a heavily manual process using Appian
Re-insurance Finance And Operations automation with Appian
IFRS17 Cost Allocation Engine — implementing a robust cost allocation approach for IFRS17 in Alteryx
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